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Returns and complaints

Returns and complaints

Returning

You have the right to cancel your order up to 14 days after receipt without giving a reason, provided the seal has not been broken. When the seal is broken, your order is final and cannot be returned. Should you exercise your right of withdrawal, you will have another 14 days to return your product after cancellation. You will then be credited with the full order amount including shipping costs. Only the return costs from your home to the shop are for your own account. These costs are approximately 7.25 per parcel, for the exact rates please consult your carrier’s website. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and – if reasonably possible – in its original state and packaging. To exercise this right, please contact us at info@fleeck.com. We will then refund the order amount due within 14 days of notification of your return provided the product has already been received in good order.

Return address:
QLS t.a.v. Fleeck
Kerkeplaat 11
3313 LC Dordrecht
Netherlands

Guarantee

We care about our products and logically do our best to deliver them to you in top condition. Nevertheless, it sometimes happens that an order breaks down during transport or that something else happens that gives you a warranty claim. Under European law, we are liable for any defect of conformity that comes to light within a period of two years from the delivery of the goods. You may have additional rights under Dutch law.
If you discover or should discover a defect in the product, you must contact us within a reasonable period of time. A reasonable period is in any case two months. Under circumstances, a period longer than two months may also be acceptable. If you contact us in time, we will arrange for a free repair or replacement.

Complaints

It can always happen that something does not go quite as planned. We encourage you to report complaints to us by emailing [info@fleeck.com].

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Returns and complaints

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