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How long does it take for my order to be dispatched?
Our orders are usually shipped within 1-2 working days. If you order before 11pm, the order is often delivered the next working day in NL, for other countries check our delivery times.
Can I collect my order from a pick-up point?
Yes, you can. If you choose to collect your order from a collection point, you can use the track and trace system to follow when the order is ready for collection.
Do you have a loyalty programme?
Yes, we do indeed have a loyalty programme where you can earn points for every purchase you make with us. These points can later be redeemed for discounts on future purchases. Sign up for our newsletter to keep up to date with the latest offers and discounts through our loyalty programme.
What are the shipping costs for my order?
The shipping costs for the order depend on the weight and destination of the order. You can calculate the shipping costs in the shopping basket before placing the order.
Can I have my order shipped abroad?
Yes, we also ship abroad. Shipping costs and delivery time for international orders may vary.
How can I pay?
At Fleeck, you can pay using all common payment methods, including credit card, PayPal, iDeal and bank transfer.
How can I track my order?
Once the order has been shipped, you will receive an email with a tracking number. With this number, you can track the status of the order via our carrier’s website.
How can I return or cancel my order?
You can return the order within 14 days of receipt. Please note that for hygiene reasons, returns can only be accepted if the product is unused, unopened and undamaged. If this is not the case, we cannot accept the return. In case of a return, please contact customer service firstname.lastname@example.org.
Can you refund my shipping costs if I return a product?
Unfortunately, we cannot refund shipping costs for returns. The cost of returning a product is at your own expense.
Can I cancel or change my order?
You can cancel or change your order until it is shipped. Please contact us via customer service if you want to cancel or change your order. Once the order has been shipped, you can only return it according to our return policy.
How can I contact Fleeck customer service?
You can contact our customer service team via email or chat. Our contact details can be found on our website. Our customer service is available on weekdays from 9:00 to 17:00.
How can I submit feedback or a complaint?
If you have a complaint about a product or our service, please contact us via customer service. We will do our best to resolve the complaint as soon as possible.
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